【2022年】十大客戶經驗管理課程熱門排行推薦與優惠精選!

 

本文章推薦「Customer Experience Management (CX): MASTERCLASS 2021」、「Omnichannel Customer Experience Management (CX)」、「Customer Service, Customer Support, And Customer Experience」等相關客戶經驗管理線上課程,讓您滿足學習的慾望。

你是否想透過線上學習得到更多的技能,增加自己的技能樹?現在是學生的您,透過線上學習可以將更多專業知識用在課業學習上更加強所學。還是您是朝九晚五的上班族,尋找可以為工作上帶來更上一層樓的技能?或您是因為興趣或想培養其他興趣?

線上課程不受地理位置影響,不受時間早晚影響,老師來自世界各地,也不受學習程度影響的特色,讓您無時無刻想學都可以,想多看幾次增加熟悉度也可以。不同領域的老師將針對不同主題滿足您的學習目的,推薦的課程項目會陸續更新,絕對提供您最熱門人氣高的線上課程。

  • 線上課程老師來自於全球,文章推薦的熱門課程除了繁中課程以外還會有機會看到簡中和英文課程,可以針對自己喜好挑選。
  • 呈現的價錢會因為一些活動而有折扣,但折扣有可能一段時間後結束而調整回原價,最終價錢煩請到課程頁面進行確認。





客戶經驗管理課程總覽

為了節省您的時間,本列表整理每個課程精要,讓您可以快速瀏覽這文章所提供的課程是否是您所需要的,點選您有興趣課程的「課程名稱」或「課程圖示」可以進一步跳到文章所屬課程的介紹區塊瞭解更多資訊。

課程名稱Customer Service, Customer Support, And Customer ExperienceCustomer Experience Management (CX): MASTERCLASS 2021Customer Experience Management: Brand Purpose & LeadershipCustomer Experience: Brand Promise & Customer LoyaltyDifferentiate Your Business w/ Customer Experience MarketingUsing Customer Experience to Grow Your BusinessCX – Customer Experience Management in 2020 and 2021Customer Experience Management BlueprintOmnichannel Customer Experience Management (CX)Foundation Customer Experience Masterclass
課程圖示
1

Customer Service, Customer Support, And Customer Experience

2

Customer Experience Management (CX): MASTERCLASS 2021

3

Customer Experience Management: Brand Purpose & Leadership

4

Customer Experience: Brand Promise & Customer Loyalty

5

Differentiate Your Business w/ Customer Experience Marketing

6

Using Customer Experience to Grow Your Business

7

CX - Customer Experience Management in 2020 and 2021

8

Customer Experience Management Blueprint

9

Omnichannel Customer Experience Management (CX)

10

Foundation Customer Experience Masterclass

課程原價NT$ 590NT$ 2,690NT$ 2,190NT$ 2,190NT$ 790NT$ 2,690NT$ 1,590NT$ 2,690NT$ 1,190
課程售價NT$ 370NT$ 370NT$ 370NT$ 370NT$ 370NT$ 370NT$ 390NT$ 370NT$ 370
課程評價(人數)4.5 分(232 個評分)4.2 分(1,938 個評分)4.6 分(38 個評分)4.5 分(34 個評分)4.6 分(38 個評分)4.8 分(69 個評分)4.6 分(106 個評分)4.3 分(196 個評分)4.5 分(272 個評分)4.4 分(39 個評分)
課程時長3 小時8 小時1 小時1 小時2 小時 小時2 小時5 小時3 小時39 小時
學生人數25,308 人7,394 人7,067 人6,082 人4,736 人3,812 人3,774 人1,171 人943 人172 人
課程特色Customer service, customer support, and customer experience training. Loyal clients through world-class customer service#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.Define A Brand Purpose That Adds Value To Your Customers & Your BusinessDesign A Branded Customer Experience That DifferentiatesHow to Create Massive Customer Loyalty and Profits Using Customer Experience Chain ReactionsHow Delivering a Superior Customer Experience Can Increase Revenue & Business GrowthHow to put your customers first, every time, in this intermediary course.Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and LecturesHow To Create A Seamless Customer Experience In An Omnichannel EcosystemLearn the foundational aspects of customer experience
連結UdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemy



客戶經驗管理課程介紹

推薦的課程以倒序的方式呈現,越往下查看會看到越熱門的,期望您能找到滿意的學習主題!

10

Foundation Customer Experience Masterclass

Learn the foundational aspects of customer experience
NT$ 1,190
NT$ 370

點擊看Udemy

課程老師Chantel Botha
課程評價4.4 分(39 個評分)
課程時長39 小時
學生人數172 人

課程介紹

This course is an introduction to understanding the customer and employee experience. It is simplistic but powerful in how it defines the concepts that are necessary to build a strong foundation in order to transform the customer and employee experie

瞭解更多細節

哪些人適合這堂課?

  • Novices starting a career as a Customer or Employee Experience practitioner

學習目標

  • Understand what customer experience is
  • Understand what employee experience is
  • Understand the business eco-system and what all the parts are
  • Understand where to start when you want to transform your customer or employee experience

關注這課程的人也購買了這些…

9

Omnichannel Customer Experience Management (CX)

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem
NT$ 2,690
NT$ 370

點擊看Udemy

課程老師Dana Mando
課程評價4.5 分(272 個評分)
課程時長3 小時
學生人數943 人

課程介紹

Welcome to this course on Customer Experience Management (CXM), with a specific focus on Omnichannel customers.

The customer journey map is changing, it’s no longer a straight line that goes from point A to point B.

Customers now use multiple chann

瞭解更多細節

哪些人適合這堂課?

  • Marketers, Strategists, C-level Managers, Executives, Entrepreneurs or Small Business Owners. Anyone interested in enhancing or creating an excellent customer experience.

學習目標

  • Develop a comprehensive Omnichannel Customer Experience Management Strategy
  • Provide customers with a seamless and positive experience throughout their entire journeys
  • Create detailed Customer Journey Maps
  • Develop robust Buyer Personas
  • Identify your business’s most important customer group(s)
  • Address your organization’s structure in order to be better equipped to provide a seamless omnichannel experience
  • Evaluate and maximize the performance of each of your business’s channels
  • Achieve consistency among your business’s different channels
  • Utilize technology to enhance your customer’s experience and your channels’ performance
  • Move away from silo operating systems and closer to collaborative systems for more streamlined efforts and results across your organization
  • Obtain key customer insights

關注這課程的人也購買了這些…



8

Customer Experience Management Blueprint

Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and Lectures
NT$ 1,590
NT$ 390

點擊看Udemy

課程老師Janne Ohtonen, PhD
課程評價4.3 分(196 個評分)
課程時長5 小時
學生人數1,171 人

課程介紹

Customer Experience Management brings real business results through optimizing customer interactions in order to maximize the customer lifetime value. It’s used for example by Apple, Amazon and Google (we advice some of them also). A competitive adva

瞭解更多細節

哪些人適合這堂課?

  • Leaders how want to make create higher revenue and improve profits using customer experiences
  • New and experienced managers, who wish to broaden their customer experience management skills
  • Employees who want to increase their profile in the eyes of their bosses by shining through customer experience knowledge
  • Marketers who want to turn from pushing material out into pulling customers in
  • Consultants who want to expand their offering as well as make more money from existing assignments
  • Entrepreneurs who want to maximize their business potential
  • (Senior) Managers who want to move into higher positions
  • Business Leaders who need to wow their peers on their insights regarding customers
  • C-level executives who need to deliver against challenging financial goals
  • Chief Customer Officers who want to lift their skills on the next level and convince others in the organization about the importance of customer experiences
  • Sales people who want to see significant increase in return on invested time
  • Strategic Leaders who need to make sure the company is heading the right direction also in the future
  • Business and marketing students who want to get a head start to their competition
  • Anyone interested in Customer Experience Management and keen interest in increasing relevant skills

學習目標

  • By the end of this course, you will be able to create, measure and improve a customer experience strategy for your brand or organization.
  • This course gives you a very intense kickstart for your customer strategy
  • Upon completing all sections, you will earn a certificate of completion.
  • This Udemy course gives you valuable insights and handy files on customer experience strategy
  • The material illustrates how every part of an organization is part of the customer service experience
  • You can start working on the Customer Experience right away!
  • Several new and effective ways to deepen your customer strategy
  • Learn how to leverage customer emotions for maximum experience
  • Create customer personas that will excite your employees to serve customers even better
  • Lifetime access to 27 lectures, 8 quizzes and 6 practical tools
  • Over 5 hours of high quality customer experience management content delivered by highly experienced business coaches

關注這課程的人也購買了這些…

7

CX – Customer Experience Management in 2020 and 2021

How to put your customers first, every time, in this intermediary course.
NT$ 2,690
NT$ 370

點擊看Udemy

課程老師Matthieu Bonelli
課程評價4.6 分(106 個評分)
課程時長2 小時
學生人數3,774 人

課程介紹

This course has been designed to give you an overview of useful concepts in the field of Customer Experience Management, with best practices for you to deepen your knowledge and make an impact for your business.

During the 2-hour presentations, I

瞭解更多細節

哪些人適合這堂課?

  • Those interested in Customer Experience, Customer Service, Customer Feedback
  • the course is NOT intended to CX Experts, Consultants, or Specialists, who will find the content too basic and “beginner oriented”

學習目標

  • What Customer Experience Management is and the main challenges
  • All you need to know about CX Programs (what they are, how and when to start a CX Program)
  • How to generate qualitative and quantitative insights
  • Using customer feedback tools
  • How to optimise your surveys
  • Key insights about the Net Promoter Score
  • Tips to improve customer retention
  • A simple framework for transforming insights into action
  • How to generate company-wide engagement
  • Plenty of examples from industry’s best-practices and mistakes

關注這課程的人也購買了這些…



6

Using Customer Experience to Grow Your Business

How Delivering a Superior Customer Experience Can Increase Revenue & Business Growth

點擊看Udemy

課程老師Dianne Denton
課程評價4.8 分(69 個評分)
課程時長 小時
學生人數3,812 人

課程介紹

In this course, you’ll see – both through recent research and business examples – how delivering a superior customer experience can help you increase your revenue and grow your business.

This would be a great course for you if:

You are a current bu

瞭解更多細節

哪些人適合這堂課?

  • Current business owners (ecommerce, brick and mortar, service) actively seeking ways to improve their customers’ experience
  • Prospective business owners who want to know how they should prepare to offer a superior customer experience
  • Anyone interested in learning what “customer experience” is and how it can be impacted

學習目標

  • Understand the customer journey as people discover and engage with a business
  • Immediately impact various parts of the customer journey to improve customer experience.
  • Understand how improving customer experience leads to increased revenue
  • Understand the difference between customer service and customer experience
  • Understand switching costs and the role that brand loyalty plays
  • Understand the impact responses to reviews can have on customer experience and be able to respond effectively to various types of customer reviews.

關注這課程的人也購買了這些…

5

Differentiate Your Business w/ Customer Experience Marketing

How to Create Massive Customer Loyalty and Profits Using Customer Experience Chain Reactions
NT$ 790
NT$ 370

點擊看Udemy

課程老師John Weisenberger
課程評價4.6 分(38 個評分)
課程時長2 小時
學生人數4,736 人

課程介紹

All businesses sell one thing: Reactions!

The Customer Experience emotional reactions you create are your product. And as soon as you begin to see your business as a reaction-creating machine, you’ll begin to think about your business and its market

瞭解更多細節

哪些人適合這堂課?

  • Business Owners/Entrepreneurs plus Marketing and Sales managers interested in broadening their CX Marketing skills.

學習目標

  • By the end of this course you’ll be able to understand the basics of how your business can use Customer Experience Marketing to attract more new customers plus increase the loyalty of existing customers all while charging premium prices that deliver higher profits.

關注這課程的人也購買了這些…



    4

    Customer Experience: Brand Promise & Customer Loyalty

    Design A Branded Customer Experience That Differentiates
    NT$ 2,190
    NT$ 370

    點擊看Udemy

    課程老師Expert Academy
    課程評價4.5 分(34 個評分)
    課程時長1 小時
    學生人數6,082 人

    課程介紹

    About This Course

    This course, Customer Experience Management: Brand Promise & Customer Loyalty, can be enjoyed as a stand-alone course and – for maximum benefits – taken as the second in a three-course series entitled Customer Experience Management

    瞭解更多細節

    哪些人適合這堂課?

    • Executive-level management in any company or industry.

    學習目標

    • Learn how to define a brand purpose that will set the scene for your customer experience and align your organisation.

    關注這課程的人也購買了這些…

    3

    Customer Experience Management: Brand Purpose & Leadership

    Define A Brand Purpose That Adds Value To Your Customers & Your Business
    NT$ 2,190
    NT$ 370

    點擊看Udemy

    課程老師Expert Academy
    課程評價4.6 分(38 個評分)
    課程時長1 小時
    學生人數7,067 人

    課程介紹

    About This Course

    This course, Customer Experience Management: Brand Purpose & Leadership, can be enjoyed as a stand-alone course and – for maximum benefits – taken as the first course of a three-course series entitled Customer Experience Management

    瞭解更多細節

    哪些人適合這堂課?

    • Executive-level managers in any company or industry.

    學習目標

    • Learn how to define a brand purpose that will set the scene for your customer experience and align your organisation.

    關注這課程的人也購買了這些…



    2

    Customer Experience Management (CX): MASTERCLASS 2021

    #1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.
    NT$ 2,690
    NT$ 370

    點擊看Udemy

    課程老師Manos Filippou
    課程評價4.2 分(1,938 個評分)
    課程時長8 小時
    學生人數7,394 人

    課程介紹

    *** New 2021 Update ***

    The Covid-19 pandemic has caused major changes in our society and the business world. While this course has been very successful and recently has been selected by Udemy for Business – a huge honor and major accomplishment – I

    瞭解更多細節

    哪些人適合這堂課?

    • CEOs, client and sales executives, client success professionals, entrepreneurs, and anyone else who truly cares for clients and want to build outstanding client experiences.

    學習目標

    • *** NEW 2021 ***: A massive update with 54 new lectures (YES, you read it correctly, 54 NEW lectures!), and 4 hours and 20 minutes of additional training!
    • *** NEW 2021 ***: The pandemic changed the way we live and do business. This course provides everything you need to know about CX in this new reality.
    • Customer Experience Management (CX) on Steroids! This course includes a Guide/Cheat Sheet for busy professionals who do not have a lot of time, and want to acquire the most important information about Customer Experience (CX) with the least effort possible! In just 30 minutes learn everything you need to know about CX!
    • This course shares REAL LIFE STRATEGIES that will inspire you to BUILD FANTASTIC CUSTOMER EXPERIENCES, and focus on where it really matters!
    • Designed by a very experienced client services executive, who knows firsthand how to successfully manage clients and their journey.
    • Discover the Top 10 CUSTOMER EXPERIENCE (CX) STRATEGIES that you need to focus in 2021.
    • Enroll in this course and learn why it is crucial for your business to design a CLIENT-CENTRIC CULTURE.
    • Find out why BAD CUSTOMER SERVICE = BAD BUSINESS!
    • Find out who is YOUR MOST IMPORTANT CLIENT … it is NOT who you think!
    • Learn the BEST STRATEGIES to manage a client service department…because it DOES matter!
    • INSIGHTS AND REAL LIFE EXAMPLES from running an extremely successful client services department.
    • A wealth of RESOURCES to help you when you design the client journey.

    關注這課程的人也購買了這些…

    1

    Customer Service, Customer Support, And Customer Experience

    Customer service, customer support, and customer experience training. Loyal clients through world-class customer service
    NT$ 590
    NT$ 370

    點擊看Udemy

    課程老師Alex Genadinik
    課程評價4.5 分(232 個評分)
    課程時長3 小時
    學生人數25,308 人

    課程介紹

    Customer experience is when you proactively provide great customer care, delight people, and turn them into raving super-fans.

    Customer service is when you reactively deal with customer problems, delight them, and turn them into raving super-fans.

    瞭解更多細節

    哪些人適合這堂課?

    • Entrepreneurs and small business owners who need to do customer support

    學習目標

    • Customer service to build super-fans who buy more and recommend your business to their friends
    • Create a customer experience that delights clients and makes them feel like they are getting a great product
    • Make more money from repeat customers and referrals
    • Turn even angry clients into loyal, long-term clients through amazing customer service
    • Engage your customers in a better way
    • Make customers love you

    關注這課程的人也購買了這些…



    客戶經驗管理課程總覽

    看完了一連串課程的介紹後,你是否還想要再一次進行課程總比較呢?

    課程名稱Customer Service, Customer Support, And Customer ExperienceCustomer Experience Management (CX): MASTERCLASS 2021Customer Experience Management: Brand Purpose & LeadershipCustomer Experience: Brand Promise & Customer LoyaltyDifferentiate Your Business w/ Customer Experience MarketingUsing Customer Experience to Grow Your BusinessCX – Customer Experience Management in 2020 and 2021Customer Experience Management BlueprintOmnichannel Customer Experience Management (CX)Foundation Customer Experience Masterclass
    課程圖示
    1

    Customer Service, Customer Support, And Customer Experience

    2

    Customer Experience Management (CX): MASTERCLASS 2021

    3

    Customer Experience Management: Brand Purpose & Leadership

    4

    Customer Experience: Brand Promise & Customer Loyalty

    5

    Differentiate Your Business w/ Customer Experience Marketing

    6

    Using Customer Experience to Grow Your Business

    7

    CX - Customer Experience Management in 2020 and 2021

    8

    Customer Experience Management Blueprint

    9

    Omnichannel Customer Experience Management (CX)

    10

    Foundation Customer Experience Masterclass

    課程原價NT$ 590NT$ 2,690NT$ 2,190NT$ 2,190NT$ 790NT$ 2,690NT$ 1,590NT$ 2,690NT$ 1,190
    課程售價NT$ 370NT$ 370NT$ 370NT$ 370NT$ 370NT$ 370NT$ 390NT$ 370NT$ 370
    課程評價(人數)4.5 分(232 個評分)4.2 分(1,938 個評分)4.6 分(38 個評分)4.5 分(34 個評分)4.6 分(38 個評分)4.8 分(69 個評分)4.6 分(106 個評分)4.3 分(196 個評分)4.5 分(272 個評分)4.4 分(39 個評分)
    課程時長3 小時8 小時1 小時1 小時2 小時 小時2 小時5 小時3 小時39 小時
    學生人數25,308 人7,394 人7,067 人6,082 人4,736 人3,812 人3,774 人1,171 人943 人172 人
    課程特色Customer service, customer support, and customer experience training. Loyal clients through world-class customer service#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.Define A Brand Purpose That Adds Value To Your Customers & Your BusinessDesign A Branded Customer Experience That DifferentiatesHow to Create Massive Customer Loyalty and Profits Using Customer Experience Chain ReactionsHow Delivering a Superior Customer Experience Can Increase Revenue & Business GrowthHow to put your customers first, every time, in this intermediary course.Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and LecturesHow To Create A Seamless Customer Experience In An Omnichannel EcosystemLearn the foundational aspects of customer experience
    連結UdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemy



    從老師查找更多課程

    以上推薦的課程還沒挑到自己有興趣的嗎?
    還是您有熱衷某個老師開的課程呢?
    本頁除了提供客戶經驗管理的課程以外,也列出這些課程所屬的老師的主要資訊頁,您可以從下列選單中了解更多相關介紹或看他們開的其他課程,期望您最終能找到自己想學習的項目。



    【2022年】十大客戶經驗管理課程熱門排行推薦與優惠精選!

    參考其他其他行銷線上課程

    除了本文介紹的課程種類以外,想要瞭解其他行銷領域還有哪些不同類型的課程值得一探究竟嗎?讓您可以從不同面向更紮實的學習,點擊參考以下其他熱門主題文章。絕對提供您最優惠人氣滿檔的課程,歡迎繼續延伸閱讀。


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