【2022年】十大客戶服務課程熱門排行推薦與優惠精選!

 

本文章推薦「建置屬於自家網站的客服系統」、「Customer | How to Understand Customer Needs」、「Customer Service: Soft Skills Fundamentals」等相關客戶服務線上課程,讓您滿足學習的慾望。

你是否想透過線上學習得到更多的技能,增加自己的技能樹?現在是學生的您,透過線上學習可以將更多專業知識用在課業學習上更加強所學。還是您是朝九晚五的上班族,尋找可以為工作上帶來更上一層樓的技能?或您是因為興趣或想培養其他興趣?

線上課程不受地理位置影響,不受時間早晚影響,老師來自世界各地,也不受學習程度影響的特色,讓您無時無刻想學都可以,想多看幾次增加熟悉度也可以。不同領域的老師將針對不同主題滿足您的學習目的,推薦的課程項目會陸續更新,絕對提供您最熱門人氣高的線上課程。

  • 線上課程老師來自於全球,文章推薦的熱門課程除了繁中課程以外還會有機會看到簡中和英文課程,可以針對自己喜好挑選。
  • 呈現的價錢會因為一些活動而有折扣,但折扣有可能一段時間後結束而調整回原價,最終價錢煩請到課程頁面進行確認。





客戶服務課程總覽

為了節省您的時間,本列表整理每個課程精要,讓您可以快速瀏覽這文章所提供的課程是否是您所需要的,點選您有興趣課程的「課程名稱」或「課程圖示」可以進一步跳到文章所屬課程的介紹區塊瞭解更多資訊。

課程名稱Customer Service: Soft Skills FundamentalsCustomer | How to Understand Customer NeedsCustomer Service Mastery: Delight Every CustomerBrilliant Customer Service: How to Impress your Customers!Customer | How to Build a Customer Service Strategy[2021] Customer Service 2.0: Learn Digital Customer ServiceCustomer Service: How to sell more without advertisingCustomer Service: Keep ’em coming back!Fundamentals of Logistics, Supply Chain & Customer Service建置屬於自家網站的客服系統
課程圖示
1

Customer Service: Soft Skills Fundamentals

2

Customer | How to Understand Customer Needs

3

Customer Service Mastery: Delight Every Customer

4

Brilliant Customer Service: How to Impress your Customers!

5

Customer | How to Build a Customer Service Strategy

6

[2021] Customer Service 2.0: Learn Digital Customer Service

7

Customer Service: How to sell more without advertising

8

Customer Service: Keep 'em coming back!

9

Fundamentals of Logistics, Supply Chain & Customer Service

10

建置屬於自家網站的客服系統

課程原價NT$ 590NT$ 990NT$ 2,790NT$ 590NT$ 990NT$ 2,690NT$ 590NT$ 1,790NT$ 790NT$ 590
課程售價NT$ 470NT$ 470NT$ 470NT$ 470NT$ 470NT$ 470NT$ 470NT$ 470NT$ 470NT$ 470
課程評價(人數)4.6 分(12,780 個評分)4.5 分(13,381 個評分)4.6 分(9,747 個評分)4.5 分(8,691 個評分)4.4 分(3,415 個評分)4.6 分(1,694 個評分)4.5 分(758 個評分)4.6 分(1,740 個評分)4.4 分(813 個評分)4.4 分(10 個評分)
課程時長39 小時1 小時2.5 小時1.5 小時29 小時1 小時1 小時34 小時5 小時4 小時
學生人數34,184 人29,973 人21,361 人17,415 人6,639 人5,930 人5,365 人4,917 人3,466 人300 人
課程特色How to keep your head when everyone else is losing theirsBe guided on understanding the modern customer and how their needs have changed over timeMaster Customer Service using this practical customer care courseEnhance your customer support and truly differentiate yourself from your competition!For you and your team to be successful in providing great customer service, start by putting your customer firstUsed by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising.How to give the best customer service in your industry and keep those customers raving about your business.Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1.如何花小錢客戶需求不漏接,即時掌握客戶動向。
連結UdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemy



客戶服務課程介紹

推薦的課程以倒序的方式呈現,越往下查看會看到越熱門的,期望您能找到滿意的學習主題!

10

建置屬於自家網站的客服系統

如何花小錢客戶需求不漏接,即時掌握客戶動向。
NT$ 590
NT$ 470

點擊看Udemy

課程老師張 踢娜
課程評價4.4 分(10 個評分)
課程時長4 小時
學生人數300 人

課程介紹

課程概述:

現在的客服工具主要可以讓客戶服務更便利、更多管道、以及更有效率。使用客服工具,可讓客戶詢問更自動化更快速的得到解答。即時的服務也更代表即時的成交。客服也不再只是客服,而是接觸市場與訪客資料的第一線,客服工具則是將這些洞察清楚記錄下來,並整合其它工具加以分析、運用在行銷上。

課程主要分成三部份:

第一部份:主要為帳號開立與操作前的觀念建立。

第二部份:LiveChat來來客服、Zendesk 省力客服、Zopim 小精靈客服與 Intercom 上癮客服的安裝介紹

第二之一部

瞭解更多細節

哪些人適合這堂課?

  • 適合學員:中小型電商、新創公司、小型賣家。

學習目標

  • 快速建構自家客服平台
  • 建立與客戶的即時通訊
  • 監控轉換行為及追蹤訪客資料
  • 依照客戶行為快速推播行銷內容

關注這課程的人也購買了這些…

9

Fundamentals of Logistics, Supply Chain & Customer Service

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1.
NT$ 790
NT$ 470

點擊看Udemy

課程老師Bradley C.
課程評價4.4 分(813 個評分)
課程時長5 小時
學生人數3,466 人

課程介紹

Welcome to this 3 part course where we cover Logistics, Supply Chain and Customer Service.

First, we’ll start with Logistics where you’ll learn the fundamental concepts of logistics and supply chain management. You’ll learn how logistics work and th

瞭解更多細節

哪些人適合這堂課?

  • Business owners
  • Managers
  • Anyone interested in Logistics and Supply Chain

學習目標

  • Learn concepts of logistics and supply chain management
  • Learn the fundamentals of Logistics and Supply Chain
  • Learn about outbound and inbound logistics.
  • Create ethical and sustainable supply chains
  • Identify parts of a supply chain
  • Learn Customer Service
  • How to develop and execute an effective customer service strategy for your organization or team.
  • How to put your strategy to work, measure its effectiveness over time, and make updates to keep your strategy current.

關注這課程的人也購買了這些…



8

Customer Service: Keep ’em coming back!

How to give the best customer service in your industry and keep those customers raving about your business.
NT$ 1,790
NT$ 470

點擊看Udemy

課程老師The Main Street Entrepreneur
課程評價4.6 分(1,740 個評分)
課程時長34 小時
學生人數4,917 人

課程介紹

Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunc

瞭解更多細節

哪些人適合這堂課?

  • Anyone who has any interaction with customers in any business should take this course!

學習目標

  • Make your customers happy!
  • Create customers who spread word about your business
  • Exceed customer expectations

關注這課程的人也購買了這些…

7

Customer Service: How to sell more without advertising

Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising.
NT$ 590
NT$ 470

點擊看Udemy

課程老師Miles Furnell
課程評價4.5 分(758 個評分)
課程時長1 小時
學生人數5,365 人

課程介紹

Most businesses concentrate all their marking effort on attracting new customers, but smart businesses focus on providing a customer experience so fantastic that they’re able not only to retain their existing customers but they also attract new ones

瞭解更多細節

哪些人適合這堂課?

  • This course is designed for owners and managers of small to medium sized enterprises with an existing customer base. Many of the examples used are based on a business to consumer model but are equally valid for business to business.
  • This course is not designed for sole traders or freelancers, although some of the principles covered are applicable to this group.

學習目標

  • Master the strategies, the psychology, the systems, processes and people that go into creating a great customer experience, one that creates loyalty and generates word of mouth sales.
  • Put in place a cycle of continuous improvement that enables you to grow the business organically, reduce marketing costs and increase profits.
  • Discover the 10 essential ingredients for creating the wow factor.

關注這課程的人也購買了這些…



6

[2021] Customer Service 2.0: Learn Digital Customer Service

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.
NT$ 2,690
NT$ 470

點擊看Udemy

課程老師Davis Jones
課程評價4.6 分(1,694 個評分)
課程時長1 小時
學生人數5,930 人

課程介紹

Version 3, fresh for 2021!

5/5 Stars: “This course has been an amazing experience for me because it helps me to learn new ways to provide better support. Thanks for all the lessons, you are a great teacher!”  – Mazharul Islam

5/5 Stars: “I just lov

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哪些人適合這堂課?

  • Early-career professionals looking to join customer service teams (a great place to start at many companies)
  • Product Teams that recognize the value of constructive customer engagement for rapid product iteration
  • Entrepreneurs who use social media and other digital tools to communicate with customers

學習目標

  • Use the IPX system to diagnose and solve customer issues in a community-first context that’s appropriate for the social media era
  • Mirror tone and provide social customer care for a global base of digitally-connected users
  • Monitor your brand on social media, blogs, and other digital channels
  • Generate revenue through compassionate customer service

關注這課程的人也購買了這些…

5

Customer | How to Build a Customer Service Strategy

For you and your team to be successful in providing great customer service, start by putting your customer first
NT$ 990
NT$ 470

點擊看Udemy

課程老師Learoy Tonight
課程評價4.4 分(3,415 個評分)
課程時長29 小時
學生人數6,639 人

課程介紹

There is no question about the impact great customer service has on an organisation. How to build a customer service strategy will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a s

瞭解更多細節

哪些人適合這堂課?

  • Anyone looking to improve the experience of their customers
  • Anyone with an interest in driving a strong customer focus within their organisation
  • Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
  • Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
  • Anyone from a small, medium or large organisation

學習目標

  • Place your customer at the front of your business
  • Recognise actions that can damage a customer centric culture
  • Develop a customer centric service strategy
  • Prevent potential customer pain points
  • Create an environment that enables customer retention

關注這課程的人也購買了這些…



4

Brilliant Customer Service: How to Impress your Customers!

Enhance your customer support and truly differentiate yourself from your competition!
NT$ 590
NT$ 470

點擊看Udemy

課程老師Lecturio GmbH
課程評價4.5 分(8,691 個評分)
課程時長1.5 小時
學生人數17,415 人

課程介紹

The course is aimed at providing you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition. We will explore different models of high quality customer service, strategies to improve your ski

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哪些人適合這堂課?

  • People who need to make strategic decisions about how their customer service levels need to be adjusted
  • Customer service relationship managers
  • People in the front line of customer service
  • Everyone involved in relationship development and client acquisition

學習目標

  • Acquire and immediately implement strategies that will ensure high quality customer service
  • Enhance their people skills in a way that will truly differentiate them from the competition
  • Handle any complaints they receive
  • Deal with difficult or angry customers

關注這課程的人也購買了這些…

3

Customer Service Mastery: Delight Every Customer

Master Customer Service using this practical customer care course
NT$ 2,790
NT$ 470

點擊看Udemy

課程老師Chris Croft
課程評價4.6 分(9,747 個評分)
課程時長2.5 小時
學生人數21,361 人

課程介紹

Customer Service: Delight Your Customers with Customer Care

Master Customer Service – delight your customers using great customer care and benefit from lifelong loyalty and referrals

Do your customers LOVE you? Do they rave to their friends abou

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哪些人適合這堂課?

  • Anyone managing a company or team (now or soon) – whether big or small
  • Someone who wants to do Customer Care or management in their future career
  • People looking to grow their sales through customer referrals and repeat business
  • Businesses looking for inspiration on how to delight their customers and stand out from competitors
  • Suitable for product or service related businesses

學習目標

  • Be flooded with ideas on how to delight customers
  • Stand out from competitors with unique customer experiences
  • Create customers who are loyal for life and sing your praises to friends and family
  • Help your team or employees give great service and be creative with new ideas

關注這課程的人也購買了這些…



2

Customer | How to Understand Customer Needs

Be guided on understanding the modern customer and how their needs have changed over time
NT$ 990
NT$ 470

點擊看Udemy

課程老師Learoy Tonight
課程評價4.5 分(13,381 個評分)
課程時長1 小時
學生人數29,973 人

課程介紹

There is no question about the impact great customer service has on an organisation. How to understand customers’ needs will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service

瞭解更多細節

哪些人適合這堂課?

  • Anyone looking to improve the experience of their customers
  • Anyone with an interest in driving a strong customer focus within their organisation
  • Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
  • Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
  • Anyone from a small, medium or large organisation

學習目標

  • Recognise how internal service impacts external service
  • Define internal and external customers
  • Determine factors that create customer value
  • Link service to outcome
  • Identify needs of internal and external customers
  • Develop strategies to support the modern day customer – inclusive of the ‘millennial’ customer
  • Develop strategies to gain an emotional connection with your customer

關注這課程的人也購買了這些…

1

Customer Service: Soft Skills Fundamentals

How to keep your head when everyone else is losing theirs
NT$ 590
NT$ 470

點擊看Udemy

課程老師Samara Wenten
課程評價4.6 分(12,780 個評分)
課程時長39 小時
學生人數34,184 人

課程介紹

Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft

瞭解更多細節

哪些人適合這堂課?

  • People starting out in a customer service career will benefit from this course.
  • First time customer service reps should take this course to prepare themselves for their new job.

學習目標

  • How to take care of yourself while taking care of others
  • How to really listen to customers, not just hear their problems
  • How to be personable even when you’re not there in person

關注這課程的人也購買了這些…



客戶服務課程總覽

看完了一連串課程的介紹後,你是否還想要再一次進行課程總比較呢?

課程名稱Customer Service: Soft Skills FundamentalsCustomer | How to Understand Customer NeedsCustomer Service Mastery: Delight Every CustomerBrilliant Customer Service: How to Impress your Customers!Customer | How to Build a Customer Service Strategy[2021] Customer Service 2.0: Learn Digital Customer ServiceCustomer Service: How to sell more without advertisingCustomer Service: Keep ’em coming back!Fundamentals of Logistics, Supply Chain & Customer Service建置屬於自家網站的客服系統
課程圖示
1

Customer Service: Soft Skills Fundamentals

2

Customer | How to Understand Customer Needs

3

Customer Service Mastery: Delight Every Customer

4

Brilliant Customer Service: How to Impress your Customers!

5

Customer | How to Build a Customer Service Strategy

6

[2021] Customer Service 2.0: Learn Digital Customer Service

7

Customer Service: How to sell more without advertising

8

Customer Service: Keep 'em coming back!

9

Fundamentals of Logistics, Supply Chain & Customer Service

10

建置屬於自家網站的客服系統

課程原價NT$ 590NT$ 990NT$ 2,790NT$ 590NT$ 990NT$ 2,690NT$ 590NT$ 1,790NT$ 790NT$ 590
課程售價NT$ 470NT$ 470NT$ 470NT$ 470NT$ 470NT$ 470NT$ 470NT$ 470NT$ 470NT$ 470
課程評價(人數)4.6 分(12,780 個評分)4.5 分(13,381 個評分)4.6 分(9,747 個評分)4.5 分(8,691 個評分)4.4 分(3,415 個評分)4.6 分(1,694 個評分)4.5 分(758 個評分)4.6 分(1,740 個評分)4.4 分(813 個評分)4.4 分(10 個評分)
課程時長39 小時1 小時2.5 小時1.5 小時29 小時1 小時1 小時34 小時5 小時4 小時
學生人數34,184 人29,973 人21,361 人17,415 人6,639 人5,930 人5,365 人4,917 人3,466 人300 人
課程特色How to keep your head when everyone else is losing theirsBe guided on understanding the modern customer and how their needs have changed over timeMaster Customer Service using this practical customer care courseEnhance your customer support and truly differentiate yourself from your competition!For you and your team to be successful in providing great customer service, start by putting your customer firstUsed by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising.How to give the best customer service in your industry and keep those customers raving about your business.Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1.如何花小錢客戶需求不漏接,即時掌握客戶動向。
連結UdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemy



從老師查找更多課程

以上推薦的課程還沒挑到自己有興趣的嗎?
還是您有熱衷某個老師開的課程呢?
本頁除了提供客戶服務的課程以外,也列出這些課程所屬的老師的主要資訊頁,您可以從下列選單中了解更多相關介紹或看他們開的其他課程,期望您最終能找到自己想學習的項目。



【2022年】十大客戶服務課程熱門排行推薦與優惠精選!

參考其他業務銷售線上課程

除了本文介紹的課程種類以外,想要瞭解業務銷售領域還有哪些不同類型的課程值得一探究竟嗎?讓您可以從不同面向更紮實的學習,點擊參考以下其他熱門主題文章。絕對提供您最優惠人氣滿檔的課程,歡迎繼續延伸閱讀。


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