【2022年】十大客戶成功管理課程熱門排行推薦與優惠精選!

 

本文章推薦「Customer Success | How to Understand Your Customers」、「Customer Success | How to Actively Engage Your Customers」、「Customer Success Manager: Fundamentals to your CSM career」等相關客戶成功管理線上課程,讓您滿足學習的慾望。

你是否想透過線上學習得到更多的技能,增加自己的技能樹?現在是學生的您,透過線上學習可以將更多專業知識用在課業學習上更加強所學。還是您是朝九晚五的上班族,尋找可以為工作上帶來更上一層樓的技能?或您是因為興趣或想培養其他興趣?

線上課程不受地理位置影響,不受時間早晚影響,老師來自世界各地,也不受學習程度影響的特色,讓您無時無刻想學都可以,想多看幾次增加熟悉度也可以。不同領域的老師將針對不同主題滿足您的學習目的,推薦的課程項目會陸續更新,絕對提供您最熱門人氣高的線上課程。

  • 線上課程老師來自於全球,文章推薦的熱門課程除了繁中課程以外還會有機會看到簡中和英文課程,可以針對自己喜好挑選。
  • 呈現的價錢會因為一些活動而有折扣,但折扣有可能一段時間後結束而調整回原價,最終價錢煩請到課程頁面進行確認。





客戶成功管理課程總覽

為了節省您的時間,本列表整理每個課程精要,讓您可以快速瀏覽這文章所提供的課程是否是您所需要的,點選您有興趣課程的「課程名稱」或「課程圖示」可以進一步跳到文章所屬課程的介紹區塊瞭解更多資訊。

課程名稱Customer Success Manager: Fundamentals to your CSM careerCustomer Success | How to Understand Your CustomersCustomer Success | How to Actively Engage Your CustomersCustomer Success | How to Exceed Your Customers ExpectationsCustomer Success | How to Put Your Customers FirstCustomer Success | How to Listen to Today’s CustomersCustomer | How to Build Customer LoyaltyCustomer Success: How to Reduce Churn and Increase RetentionCustomer Success: Build Cross-Functional RelationshipsFundamentals of Real Customer Success
課程圖示
1

Customer Success Manager: Fundamentals to your CSM career

2

Customer Success | How to Understand Your Customers

3

Customer Success | How to Actively Engage Your Customers

4

Customer Success | How to Exceed Your Customers Expectations

5

Customer Success | How to Put Your Customers First

6

Customer Success | How to Listen to Today's Customers

7

Customer | How to Build Customer Loyalty

8

Customer Success: How to Reduce Churn and Increase Retention

9

Customer Success: Build Cross-Functional Relationships

10

Fundamentals of Real Customer Success

課程原價NT$ 1,790NT$ 1,190NT$ 1,190NT$ 590NT$ 1,190NT$ 990NT$ 1,790NT$ 1,190
課程售價NT$ 470NT$ 470NT$ 490NT$ 470NT$ 470NT$ 470NT$ 470NT$ 3,690NT$ 5,690
課程評價(人數)4.5 分(2,662 個評分)4.5 分(5,031 個評分)4.4 分(2,686 個評分)4.6 分(1,923 個評分)4.6 分(1,797 個評分)4.6 分(1,125 個評分)4.5 分(1,406 個評分)4.5 分(501 個評分)4.5 分(886 個評分)4.5 分(561 個評分)
課程時長2 小時 小時1.5 小時1 小時1 小時1 小時25 小時1.5 小時1.5 小時1.5 小時
學生人數13,931 人10,821 人7,602 人6,368 人5,277 人4,081 人3,466 人3,283 人2,285 人1,484 人
課程特色The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the riseTurn Listening into Fantastic ResultsDeliver an Exceptional ExperienceCreate More Real Value Every DaySucceeding in The Age of MeCreating a Winning Social StrategyUnderstand which loyalty strategies work and how in your business.Relationships and loyalty play a big roleDiscover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retentionLead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.
連結UdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemy



客戶成功管理課程介紹

推薦的課程以倒序的方式呈現,越往下查看會看到越熱門的,期望您能找到滿意的學習主題!

10

Fundamentals of Real Customer Success

Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.
NT$ 5,690

點擊看Udemy

課程老師Lincoln Murphy
課程評價4.5 分(561 個評分)
課程時長1.5 小時
學生人數1,484 人

課程介紹

You’re doing something, but chances are it’s not REAL Customer Success.

I’ve built this course to help you understand customer success from the ground up. CS is not merely about managing accounts or helping your customers out when they have problems

瞭解更多細節

哪些人適合這堂課?

  • Customer success managers (CSMs) or account managers who want to a how-to guide for CS best practices
  • Those who are interested in pivoting their careers to customer success and want an overview of what the job entails
  • Employees who want to learn customer-centric approaches to apply to their own work, even if they are not CSMs

學習目標

  • Discover why customer success matters for you, your company, and your customers
  • Define what customer success is and isn’t
  • Explore the components of a desired outcome and how to figure out your customers’ desired outcomes
  • Operationalize your customers’ journey by identifying success milestones, joint accountabilities, and success gaps
  • Create a success potential checklist to determine good-fit customers
  • Solve the underlying problems that cause churn so that it becomes a non-issue for your company
  • Use customer success as a growth engine so customers stay longer, buy more, and advocate for you
  • Measure success, for both yourself and your customers
  • Position customer success correctly with your customers and colleagues to demonstrate the value you bring

關注這課程的人也購買了這些…

9

Customer Success: Build Cross-Functional Relationships

Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.
NT$ 1,190
NT$ 3,690

點擊看Udemy

課程老師Kristen Hayer
課程評價4.5 分(886 個評分)
課程時長1.5 小時
學生人數2,285 人

課程介紹

Have you ever been frustrated because it seems like other teams inside your company don’t care about customers in the same way that you do? Do you want to encourage other teams to adopt a customer focus? Do you wish that you had the ability to effect

瞭解更多細節

哪些人適合這堂課?

  • Customer success leaders and professionals hoping to build more productive relationships across the organization
  • Professionals currently working in customer-facing roles inside a company
  • Anyone who wants to build better cross-functional partnerships

學習目標

  • Recognize why customer success is best suited to drive cross-functional efforts
  • Practice strategies to work collaboratively with marketing, sales, support, services, product, finance, and leadership
  • Build alignment across these teams to provide an exceptional customer experience
  • Combat cross-functional challenges that commonly hinder collaboration

關注這課程的人也購買了這些…



8

Customer Success: How to Reduce Churn and Increase Retention

Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention
NT$ 1,790
NT$ 470

點擊看Udemy

課程老師Gustavo Escobar Henríquez
課程評價4.5 分(501 個評分)
課程時長1.5 小時
學生人數3,283 人

課程介紹

ALMOST 50,000 PEOPLE ENROLLED ON MY COURSES AND OVER 12,000 PROFESSIONALS TRAINED TO BECOME CUSTOMER SUCCESS MANAGERS… THERE MUST BE A REASON FOR THAT!

Would you like to learn the most effective ways to reduce the churn in your company?, Are you p

瞭解更多細節

哪些人適合這堂課?

  • This is a begginer – intermediate level course which requires the student to have a working understanding of what customer success is, churn, retention, etc., in order to get the most our of this course. It is highly recommended for you to previously take and completed the “Customer Success Manager 101: Foundations to your CSM career” course, or to already have a basic knowledge about Customer Success Management
  • Anyone who is looking for new ways to reduce churn in ther company and increase retention
  • Entrepreneurs, VPs of Sales, or anyone responsible of sales, that is looking for ways to increase revenue and/or profits in the company
  • Professionals trying to retain their customers for longer periods of time and reduce their loss of clients

學習目標

  • You will be able to increase your retention rate
  • You will reduce your churn rate
  • Increase your annual recurrent revenue
  • Keep customers happy and loyal to your company

關注這課程的人也購買了這些…

7

Customer | How to Build Customer Loyalty

Understand which loyalty strategies work and how in your business.Relationships and loyalty play a big role
NT$ 990
NT$ 470

點擊看Udemy

課程老師Learoy Tonight
課程評價4.5 分(1,406 個評分)
課程時長25 小時
學生人數3,466 人

課程介紹

There is no question about the impact great customer service has on an organisation. How to build customer loyalty will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tom

瞭解更多細節

哪些人適合這堂課?

  • Anyone looking to improve the experience of their customers
  • Anyone with an interest in driving a strong customer focus within their organisation
  • Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
  • Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
  • Anyone from a small, medium or large organisation

學習目標

  • Identify loyalty building strategies
  • Build customer loyalty in your own business
  • Move beyond transaction customer relationships
  • Understand how loyalty programs drive business outcomes
  • Learn from examples that worked for other businesses
  • Create customer advocates

關注這課程的人也購買了這些…



6

Customer Success | How to Listen to Today’s Customers

Creating a Winning Social Strategy
NT$ 1,190
NT$ 470

點擊看Udemy

課程老師Chuck Wall
課程評價4.6 分(1,125 個評分)
課程時長1 小時
學生人數4,081 人

課程介紹

Today’s customers have found a better mousetrap that is revolutionizing the way business is done. They are using the power of the social media platform to seize control of the brand conversation and flow of information. 

The question for you is sim

瞭解更多細節

哪些人適合這堂課?

  • If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

學習目標

  • The objective of this course is to help participants better understand why companies must listen to their customers by using social media.
  • Upon course completion, participants will have the knowledge and tools needed to improve their ability to create a winning social media strategy.

關注這課程的人也購買了這些…

5

Customer Success | How to Put Your Customers First

Succeeding in The Age of Me
NT$ 590
NT$ 470

點擊看Udemy

課程老師Chuck Wall
課程評價4.6 分(1,797 個評分)
課程時長1 小時
學生人數5,277 人

課程介紹

For far too long, companies have put themselves first, ignoring their customers in the process.  They’ve been happy to take people’s money without really considering their points of view.

Now, there’s a real sea change taking place: the most success

瞭解更多細節

哪些人適合這堂課?

  • If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

學習目標

  • The objective of this course is to help equip you with principles and frameworks to confront the new market reality that customers are in charge. Upon course completion, you begin to see current and future customers in an entirely new light. This will help your companies succeed and your career flourish.

關注這課程的人也購買了這些…



4

Customer Success | How to Exceed Your Customers Expectations

Create More Real Value Every Day
NT$ 1,190
NT$ 490

點擊看Udemy

課程老師Chuck Wall
課程評價4.6 分(1,923 個評分)
課程時長1 小時
學生人數6,368 人

課程介紹

In today’s hyper competitive market, your company needs a competitive advantage much bigger than just low prices.  That advantage is value.  But value may not be what you’ve been led to believe it really is.  This course will provide key concepts, fr

瞭解更多細節

哪些人適合這堂課?

  • If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

學習目標

  • The objective of this course is to help you better understand how to exceed customers expectations by creating more value every day.
  • Upon course completion, participants will have the knowledge and tools needed to begin to see their current and future customers in an entirely new light.

關注這課程的人也購買了這些…

3

Customer Success | How to Actively Engage Your Customers

Deliver an Exceptional Experience
NT$ 1,190
NT$ 470

點擊看Udemy

課程老師Chuck Wall
課程評價4.4 分(2,686 個評分)
課程時長1.5 小時
學生人數7,602 人

課程介紹

Customer engagement is much more than having a call center or handling a complaint.  It’s about understanding people at a deeper, emotional level.  You must learn to walk in their shoes to help them overcome the pain points they face in their everyda

瞭解更多細節

哪些人適合這堂課?

  • If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

學習目標

  • The objective of this course is to help students learn new ways to more effectively engage their customers.
  • You will be introduced to The Customer Engagement Value Chain, the 7 walls separating companies and customers, customer insight, personas, propositions, and customer journey mapping.
  • Upon course completion, you will have greater knowledge and specific tools to help you improve your company’s customer engagement.

關注這課程的人也購買了這些…



2

Customer Success | How to Understand Your Customers

Turn Listening into Fantastic Results

點擊看Udemy

課程老師Chuck Wall
課程評價4.5 分(5,031 個評分)
課程時長 小時
學生人數10,821 人

課程介紹

If you want to deliver the fantastic results your company needs in today’s crazy marketplace, it’s time to start listening to your customers like never before. 

Listening is the where you start; it’s the beginning of deeper understanding.  Understan

瞭解更多細節

哪些人適合這堂課?

  • If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.

學習目標

  • The objective of this course is to equip you with the knowledge to better understand your customers. Upon course completion, you will have a deeper knowledge to help move your organization – and career path – forward.

關注這課程的人也購買了這些…

1

Customer Success Manager: Fundamentals to your CSM career

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise
NT$ 1,790
NT$ 470

點擊看Udemy

課程老師Gustavo Escobar Henríquez
課程評價4.5 分(2,662 個評分)
課程時長2 小時
學生人數13,931 人

課程介紹

Uzo Akotaobi, Director, Human Resources at Comcast, said:

“I took Gustavo’s course about Customer Success and found it to be the single most valuable resource I tapped into when pursuing a career in this space. The reason for that is because Gustav

瞭解更多細節

哪些人適合這堂課?

  • People looking for a new career in tech or software based companies
  • Sales people or business professionals looking to switch industries or careers
  • Professionals with basic knowledge of Customer Success
  • Customer Success Managers that just got started in the career
  • This course is NOT for experienced CSM, even though it is always good to review the fundamentals every now and then.

學習目標

  • Have a better understanding of what your job as Customer Success Manager will be like
  • Understand the fundamental principles of Customer Success. Which will be the foundation for your career as a CSM
  • Be more prepared for a Customer Success Manager job interview (we will not cover interview skills, your will be more prepared for the interview because you will know about customer success)
  • Show your interviewers that you are more knowledgeable about Customer Success than most of the people
  • Get ready to start your new job with as a Customer Success Manager

關注這課程的人也購買了這些…



客戶成功管理課程總覽

看完了一連串課程的介紹後,你是否還想要再一次進行課程總比較呢?

課程名稱Customer Success Manager: Fundamentals to your CSM careerCustomer Success | How to Understand Your CustomersCustomer Success | How to Actively Engage Your CustomersCustomer Success | How to Exceed Your Customers ExpectationsCustomer Success | How to Put Your Customers FirstCustomer Success | How to Listen to Today’s CustomersCustomer | How to Build Customer LoyaltyCustomer Success: How to Reduce Churn and Increase RetentionCustomer Success: Build Cross-Functional RelationshipsFundamentals of Real Customer Success
課程圖示
1

Customer Success Manager: Fundamentals to your CSM career

2

Customer Success | How to Understand Your Customers

3

Customer Success | How to Actively Engage Your Customers

4

Customer Success | How to Exceed Your Customers Expectations

5

Customer Success | How to Put Your Customers First

6

Customer Success | How to Listen to Today's Customers

7

Customer | How to Build Customer Loyalty

8

Customer Success: How to Reduce Churn and Increase Retention

9

Customer Success: Build Cross-Functional Relationships

10

Fundamentals of Real Customer Success

課程原價NT$ 1,790NT$ 1,190NT$ 1,190NT$ 590NT$ 1,190NT$ 990NT$ 1,790NT$ 1,190
課程售價NT$ 470NT$ 470NT$ 490NT$ 470NT$ 470NT$ 470NT$ 470NT$ 3,690NT$ 5,690
課程評價(人數)4.5 分(2,662 個評分)4.5 分(5,031 個評分)4.4 分(2,686 個評分)4.6 分(1,923 個評分)4.6 分(1,797 個評分)4.6 分(1,125 個評分)4.5 分(1,406 個評分)4.5 分(501 個評分)4.5 分(886 個評分)4.5 分(561 個評分)
課程時長2 小時 小時1.5 小時1 小時1 小時1 小時25 小時1.5 小時1.5 小時1.5 小時
學生人數13,931 人10,821 人7,602 人6,368 人5,277 人4,081 人3,466 人3,283 人2,285 人1,484 人
課程特色The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the riseTurn Listening into Fantastic ResultsDeliver an Exceptional ExperienceCreate More Real Value Every DaySucceeding in The Age of MeCreating a Winning Social StrategyUnderstand which loyalty strategies work and how in your business.Relationships and loyalty play a big roleDiscover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retentionLead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.
連結UdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemyUdemy



從老師查找更多課程

以上推薦的課程還沒挑到自己有興趣的嗎?
還是您有熱衷某個老師開的課程呢?
本頁除了提供客戶成功管理的課程以外,也列出這些課程所屬的老師的主要資訊頁,您可以從下列選單中了解更多相關介紹或看他們開的其他課程,期望您最終能找到自己想學習的項目。



【2022年】十大客戶成功管理課程熱門排行推薦與優惠精選!

參考其他業務銷售線上課程

除了本文介紹的課程種類以外,想要瞭解業務銷售領域還有哪些不同類型的課程值得一探究竟嗎?讓您可以從不同面向更紮實的學習,點擊參考以下其他熱門主題文章。絕對提供您最優惠人氣滿檔的課程,歡迎繼續延伸閱讀。


Tagged on:

發佈留言

發佈留言必須填寫的電子郵件地址不會公開。 必填欄位標示為 *