【2024年】十大客戶成功管理課程熱門排行推薦與優惠精選!
本文章推薦「Customer Success Manager: Fundamentals to your CSM career」、「Customer Success | How to Understand Your Customers」、「Customer Success | How to Actively Engage Your Customers」等相關LinkedIn線上課程,讓您滿足學習的慾望。
你是否想透過線上學習得到更多的技能,增加自己的技能樹?現在是學生的您,透過線上學習可以將更多專業知識用在課業學習上更加強所學。還是您是朝九晚五的上班族,尋找可以為工作上帶來更上一層樓的技能?或您是因為興趣或想培養其他興趣?
線上課程不受地理位置影響,不受時間早晚影響,老師來自世界各地,也不受學習程度影響的特色,讓您無時無刻想學都可以,想多看幾次增加熟悉度也可以。不同領域的老師將針對不同主題滿足您的學習目的,推薦的課程項目會陸續更新,絕對提供您最熱門人氣高的線上課程。
目錄
- Customer Success Manager: Fundamentals to your CSM career
- Customer Success | How to Understand Your Customers
- Customer Success | How to Actively Engage Your Customers
- Customer Success | How to Exceed Your Customers Expectations
- Customer Success | How to Put Your Customers First
- Customer Success | How to Listen to Today’s Customers
- Customer | How to Build Customer Loyalty
- Customer Success: How to Reduce Churn and Increase Retention
- Customer Success: Build Cross-Functional Relationships
- Fundamentals of Real Customer Success
客戶成功管理課程總覽
課程資訊 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
---|---|---|---|---|---|---|---|---|---|---|
評價 | 4.5 分 (2,662 個評分) | 4.5 分 (5,031 個評分) | 4.4 分 (2,686 個評分) | 4.6 分 (1,923 個評分) | 4.6 分 (1,797 個評分) | 4.6 分 (1,125 個評分) | 4.5 分 (1,406 個評分) | 4.5 分 (501 個評分) | 4.5 分 (886 個評分) | 4.5 分 (561 個評分) |
學生 | 13,931 人人 | 10,821 人人 | 7,602 人人 | 6,368 人人 | 5,277 人人 | 4,081 人人 | 3,466 人人 | 3,283 人人 | 2,285 人人 | 1,484 人人 |
課程描述 | The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise | Turn Listening into Fantastic Results | Deliver an Exceptional Experience | Create More Real Value Every Day | Succeeding in The Age of Me | Creating a Winning Social Strategy | Understand which loyalty strategies work and how in your business.Relationships and loyalty play a big role | Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention | Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership. | Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome. |
客戶成功管理課程列表
Customer Success Manager: Fundamentals to your CSM career
課程老師 | Gustavo Escobar Henríquez |
---|---|
課程評價 | 4.5 分(2,662 個評分) |
學生人數 | 13,931 人 |
課程介紹
Uzo Akotaobi, Director, Human Resources at Comcast, said:
“I took Gustavo’s course about Customer Success and found it to be the single most valuable resource I tapped into when pursuing a career in this space. The reason for that is because Gustav
哪些人適合這堂課?
- People looking for a new career in tech or software based companies
- Sales people or business professionals looking to switch industries or careers
- Professionals with basic knowledge of Customer Success
- Customer Success Managers that just got started in the career
- This course is NOT for experienced CSM, even though it is always good to review the fundamentals every now and then.
學習目標
- Have a better understanding of what your job as Customer Success Manager will be like
- Understand the fundamental principles of Customer Success. Which will be the foundation for your career as a CSM
- Be more prepared for a Customer Success Manager job interview (we will not cover interview skills, your will be more prepared for the interview because you will know about customer success)
- Show your interviewers that you are more knowledgeable about Customer Success than most of the people
- Get ready to start your new job with as a Customer Success Manager
Customer Success | How to Understand Your Customers
課程老師 | Chuck Wall |
---|---|
課程評價 | 4.5 分(5,031 個評分) |
學生人數 | 10,821 人 |
課程介紹
If you want to deliver the fantastic results your company needs in today’s crazy marketplace, it’s time to start listening to your customers like never before.
Listening is the where you start; it’s the beginning of deeper understanding. Understan
哪些人適合這堂課?
- If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.
學習目標
- The objective of this course is to equip you with the knowledge to better understand your customers. Upon course completion, you will have a deeper knowledge to help move your organization – and career path – forward.
Customer Success | How to Actively Engage Your Customers
課程老師 | Chuck Wall |
---|---|
課程評價 | 4.4 分(2,686 個評分) |
學生人數 | 7,602 人 |
課程介紹
Customer engagement is much more than having a call center or handling a complaint. It’s about understanding people at a deeper, emotional level. You must learn to walk in their shoes to help them overcome the pain points they face in their everyda
哪些人適合這堂課?
- If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.
學習目標
- The objective of this course is to help students learn new ways to more effectively engage their customers.
- You will be introduced to The Customer Engagement Value Chain, the 7 walls separating companies and customers, customer insight, personas, propositions, and customer journey mapping.
- Upon course completion, you will have greater knowledge and specific tools to help you improve your company’s customer engagement.
Customer Success | How to Exceed Your Customers Expectations
課程老師 | Chuck Wall |
---|---|
課程評價 | 4.6 分(1,923 個評分) |
學生人數 | 6,368 人 |
課程介紹
In today’s hyper competitive market, your company needs a competitive advantage much bigger than just low prices. That advantage is value. But value may not be what you’ve been led to believe it really is. This course will provide key concepts, fr
哪些人適合這堂課?
- If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.
學習目標
- The objective of this course is to help you better understand how to exceed customers expectations by creating more value every day.
- Upon course completion, participants will have the knowledge and tools needed to begin to see their current and future customers in an entirely new light.
課程老師 | Chuck Wall |
---|---|
課程評價 | 4.6 分(1,797 個評分) |
學生人數 | 5,277 人 |
課程介紹
For far too long, companies have put themselves first, ignoring their customers in the process. They’ve been happy to take people’s money without really considering their points of view.
Now, there’s a real sea change taking place: the most success
哪些人適合這堂課?
- If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.
學習目標
- The objective of this course is to help equip you with principles and frameworks to confront the new market reality that customers are in charge. Upon course completion, you begin to see current and future customers in an entirely new light. This will help your companies succeed and your career flourish.
Customer Success | How to Listen to Today’s Customers
課程老師 | Chuck Wall |
---|---|
課程評價 | 4.6 分(1,125 個評分) |
學生人數 | 4,081 人 |
課程介紹
Today’s customers have found a better mousetrap that is revolutionizing the way business is done. They are using the power of the social media platform to seize control of the brand conversation and flow of information.
The question for you is sim
哪些人適合這堂課?
- If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.
學習目標
- The objective of this course is to help participants better understand why companies must listen to their customers by using social media.
- Upon course completion, participants will have the knowledge and tools needed to improve their ability to create a winning social media strategy.
Customer | How to Build Customer Loyalty
課程老師 | Learoy Tonight |
---|---|
課程評價 | 4.5 分(1,406 個評分) |
學生人數 | 3,466 人 |
課程介紹
There is no question about the impact great customer service has on an organisation. How to build customer loyalty will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tom
哪些人適合這堂課?
- Anyone looking to improve the experience of their customers
- Anyone with an interest in driving a strong customer focus within their organisation
- Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
- Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
- Anyone from a small, medium or large organisation
學習目標
- Identify loyalty building strategies
- Build customer loyalty in your own business
- Move beyond transaction customer relationships
- Understand how loyalty programs drive business outcomes
- Learn from examples that worked for other businesses
- Create customer advocates
Customer Success: How to Reduce Churn and Increase Retention
課程老師 | Gustavo Escobar Henríquez |
---|---|
課程評價 | 4.5 分(501 個評分) |
學生人數 | 3,283 人 |
課程介紹
ALMOST 50,000 PEOPLE ENROLLED ON MY COURSES AND OVER 12,000 PROFESSIONALS TRAINED TO BECOME CUSTOMER SUCCESS MANAGERS… THERE MUST BE A REASON FOR THAT!
Would you like to learn the most effective ways to reduce the churn in your company?, Are you p
哪些人適合這堂課?
- This is a begginer – intermediate level course which requires the student to have a working understanding of what customer success is, churn, retention, etc., in order to get the most our of this course. It is highly recommended for you to previously take and completed the “Customer Success Manager 101: Foundations to your CSM career” course, or to already have a basic knowledge about Customer Success Management
- Anyone who is looking for new ways to reduce churn in ther company and increase retention
- Entrepreneurs, VPs of Sales, or anyone responsible of sales, that is looking for ways to increase revenue and/or profits in the company
- Professionals trying to retain their customers for longer periods of time and reduce their loss of clients
學習目標
- You will be able to increase your retention rate
- You will reduce your churn rate
- Increase your annual recurrent revenue
- Keep customers happy and loyal to your company
Customer Success: Build Cross-Functional Relationships
課程老師 | Kristen Hayer |
---|---|
課程評價 | 4.5 分(886 個評分) |
學生人數 | 2,285 人 |
課程介紹
Have you ever been frustrated because it seems like other teams inside your company don’t care about customers in the same way that you do? Do you want to encourage other teams to adopt a customer focus? Do you wish that you had the ability to effect
哪些人適合這堂課?
- Customer success leaders and professionals hoping to build more productive relationships across the organization
- Professionals currently working in customer-facing roles inside a company
- Anyone who wants to build better cross-functional partnerships
學習目標
- Recognize why customer success is best suited to drive cross-functional efforts
- Practice strategies to work collaboratively with marketing, sales, support, services, product, finance, and leadership
- Build alignment across these teams to provide an exceptional customer experience
- Combat cross-functional challenges that commonly hinder collaboration
Fundamentals of Real Customer Success
課程老師 | Lincoln Murphy |
---|---|
課程評價 | 4.5 分(561 個評分) |
學生人數 | 1,484 人 |
課程介紹
You’re doing something, but chances are it’s not REAL Customer Success.
I’ve built this course to help you understand customer success from the ground up. CS is not merely about managing accounts or helping your customers out when they have problems
哪些人適合這堂課?
- Customer success managers (CSMs) or account managers who want to a how-to guide for CS best practices
- Those who are interested in pivoting their careers to customer success and want an overview of what the job entails
- Employees who want to learn customer-centric approaches to apply to their own work, even if they are not CSMs
學習目標
- Discover why customer success matters for you, your company, and your customers
- Define what customer success is and isn’t
- Explore the components of a desired outcome and how to figure out your customers’ desired outcomes
- Operationalize your customers’ journey by identifying success milestones, joint accountabilities, and success gaps
- Create a success potential checklist to determine good-fit customers
- Solve the underlying problems that cause churn so that it becomes a non-issue for your company
- Use customer success as a growth engine so customers stay longer, buy more, and advocate for you
- Measure success, for both yourself and your customers
- Position customer success correctly with your customers and colleagues to demonstrate the value you bring
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